At Stayhit, we are dedicated to providing a seamless and satisfying shopping experience for our valued customers. Our Shipping Policy aims to provide essential details about the shipping process, encompassing delivery times, shipping methods, and associated fees. Prior to making a purchase, please take a moment to carefully review this policy. By placing an order on our platform, you signify your agreement to adhere to the terms and conditions outlined in this Shipping Policy.
1. Order Processing Time:
- All orders undergo processing within 0-1 business days (excluding Sundays) once the order has been successfully placed and payment is confirmed.
- Please be aware that during peak seasons or promotional periods, order processing times may be slightly extended. Your patience and understanding are greatly appreciated.
2. Order Delivery Time:
- The total delivery time typically falls within the range of 3-5 business days.
3. Shipping Fees:
- We are delighted to offer free shipping for all orders. When you make a purchase on our website, there will be no additional shipping charges incurred.
4. Tracking Your Order:
- Upon shipment of your order, you will receive a confirmation email containing a unique tracking number and instructions for monitoring your package’s journey. You can also track your order directly from our tracking page.
- Please note that tracking information may take up to 48 hours to become available after shipment.
5. Address Accuracy:
- It is the customer’s responsibility to provide precise and complete shipping information during the checkout process. We strongly recommend double-checking your shipping address to ensure its accuracy.
- We bear no responsibility for any delays or extra charges arising from inaccurate or incomplete address information provided by the customer.
6. Delivery Issues:
- While we make every effort to deliver your order promptly, unforeseen circumstances such as inclement weather or transportation disruptions may, on occasion, cause delays. We appreciate your patience in such situations.
- Should you encounter any issues with your delivery, please don’t hesitate to contact our customer support team, and we will strive to assist you in resolving the matter.
7. Lost or Damaged Packages:
- In the rare occurrence of your package being lost or damaged during transit, please reach out to our customer support team immediately. We will initiate an inquiry with the shipping carrier and work towards a satisfactory resolution.
8. Returns and Exchanges:
- For comprehensive information regarding returns and exchanges, kindly refer to our Returns Policy page.
9. Changes to Shipping Policy:
- We reserve the right to update or revise this Shipping Policy at any time without prior notice. Any alterations will take effect immediately upon being posted on our website.
Should you have any additional questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to provide assistance and ensure your shopping experience remains enjoyable and trouble-free.